Sairo Studios Ltd (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This policy explains what information we collect, how we use it, and the rights you have.

We are the data controller for the purposes of UK data protection law. Our registered office is at Piccadilly Business Centre, Blackett Street, Manchester, England, M12 6AE, and our company number is 14793383. You can contact us at hello@sairo.uk

1. The information we collect

We may collect and process the following personal information:

Personal identifiers and contact details (such as your name, email address, phone number, and company details).

Project-related information (such as details you provide so we can prepare quotes, deliver work, or manage projects).

Technical information about how you use our website, including IP address, browser type, and device information.

Information collected through cookies and similar technologies (see our Cookies Policy).

We may also receive personal information indirectly, for example:

From companies or individuals who refer you to us for quotes.

From organisations that engage us as a subcontractor and share your details for project purposes.

2. How we use your information

We use your personal information to:

Communicate with you during enquiries and projects.

Provide quotes and deliver our services.

Manage projects and client relationships.

Send updates or marketing communications, where you have opted in.

Meet legal and regulatory obligations.

Improve our website and services.

3. Legal basis for processing

We rely on one or more of the following legal bases under UK data protection law:

Consent – when you agree to receive marketing updates. You can withdraw consent at any time by contacting us.

Contract – when processing is necessary to deliver a service or prepare a quote.

Legal obligation – when processing is required by law.

Legitimate interests – when it is in our legitimate business interests to manage projects, respond to enquiries, or improve our services, and your rights are not overridden.

4. Sharing your information

We do not sell your personal data. We may share it with:

Our employees, contractors, or partners who need the information to deliver a project.

Service providers who support our website or business operations (such as IT, hosting, or communication tools).

Professional advisers such as lawyers or accountants.

Regulators, authorities, or law enforcement if required by law.

5. International transfers

Some of our service providers may be located outside the UK/EEA. Where we transfer personal data internationally, we ensure appropriate safeguards are in place (for example, standard contractual clauses).

6. Data retention

We keep personal data only as long as necessary for the purposes described in this policy or as required by law. In general:

Project-related information may be kept for up to six years after project completion to meet our legal and contractual obligations.

Marketing information will be kept until you withdraw your consent.

We may keep data longer if required by law or to resolve disputes.

7. Your rights

Under UK data protection law, you have rights including:

Access – to ask for a copy of your personal information.

Correction – to have inaccurate information corrected.

Erasure – to request deletion of your data in certain circumstances.

Restriction – to request that we limit how we use your data.

Objection – to object to processing based on legitimate interests or direct marketing.

Portability – to request transfer of your data to another organisation.

You are not required to pay a fee to exercise these rights. If you make a request, we have one month to respond. Please contact us at hello@sairo.uk

8. Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. However, no system is completely secure, and we cannot guarantee absolute security.

9. Cookies

We use cookies and similar tools to understand how our site is used and to improve your experience. For more detail, please see our Cookies Policy.

10. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “last updated” date.

11. Contact us

If you have questions about this policy or how we handle your data, please contact us at:

Email: hello@sairo.uk

Address: Piccadilly Business Centre, Blackett Street, Manchester, England, M12 6AE

You also have the right to complain to the Information Commissioner’s Office (ICO):

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline: 0303 123 1113

Website: www.ico.org.uk